We’re sorry for the delay — we know how frustrating it can be to wait for a package. Sometimes, a busy FedEx hub can experience slowdowns, which may delay the movement of certain packages. In a few cases, trucks can even run out of space, meaning your package might wait at a FedEx terminal for a day or two until there’s room to get it moving again.
If your tracking hasn’t updated in three or more days, please contact our team and we’ll be glad to help find the best solution for you right away.
On rare occasions, tracking may show that your package has been returned to sender. This means something went wrong in transit and it was sent back to our facility. If that happens, just reach out to us and we can arrange a replacement or refund.
For the fastest service, you can also connect with a live agent during business hours through our website chat.