Once your Birch product has been returned or picked up, your refund will be issued. Please note: If you are returning a mattress, a $99 removal fee will be deducted from your refund to cover the cost of picking up your mattress. We do our very best to donate, recycle, or otherwise repurpose all returned mattresses.
It usually takes 5-7 business days for the credit to be reflected back onto your original form of payment, or 3-5 days for Paypal, Katapult or Affirm.