All Birch products, except for the Adjustable Base, include a 100-night sleep trial that will begin on the day of delivery. Your items are eligible for a return any time within that 100 night trial period. We do ask that you give your Birch mattress at least 30 nights to break in and adjust before deciding whether it is the perfect fit for you.
Please note: there is a $99 removal fee for all mattress returns to cover the cost of picking up your mattress. If your unopened package is returned or refused for delivery it, it will also be subject to a $99 fee. We do our very best to donate, recycle, or otherwise repurpose all returned mattresses. The $99 will be deducted from your refund total once issued by our team. (Refunds for all other products are free of charge and will include a full refund to your original method of payment.) Additionally, Birch does not offer a direct exchange program. Only two (2) mattresses may be returned per customer or household.