We’re happy to help with any changes that are possible before your order ships. Please click here to submit your request so our team can review and update your order right away. If the change is time sensitive, please use our Live Chat feature to speak with our team Monday-Sunday, 10am to 8pm EST.
Before your order ships, we can:
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Update your shipping address on FedEx deliveries
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Update your phone number or email address
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Cancel and refund any individual items
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Cancel and refund your entire order
We’re not able to:
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Update the address for In-Home Setup & Removal by Ryder
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Update your billing address
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Change your payment method
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Change the size of any item in your order
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Swap any items for a different product
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Hold your order for delivery on a later date
If you need to make any of these changes, you may request to cancel your order. Once canceled, you can place a new order on our website.