The 100 Night Sleep Trial is our guarantee that comes along with your Birch purchase, for all products. If, for any reason, you are unhappy with the mattress, you can return it for a refund within 100 night trial period, after 30 days. Since all new mattresses have a break-in period, we require customers to keep the mattress for 30 nights before initiating a return.
Please note: there is a $99 removal fee for all mattress returns to cover the cost of picking up your mattress. We do our very best to donate, recycle, or otherwise repurpose all returned mattresses. The $99 will be deducted from your refund total once issued by our team. (Refunds for all other products are free of charge and will include a full refund to your original method of payment.) Additionally, Birch does not offer a direct exchange program. Only two (2) mattresses may be returned per customer or household.
Warranty Replacements: While mattress defects are extremely rare, our manufacturer's warranty protects you against structural defects, should they occur. If your mattress is replaced under the terms of our warranty, the replacement mattress does not include a new 100 night sleep trial. Warranty replacements are not eligible for return or refunds.