We put a lot of care into making and packaging your order, but on rare occasions, a product may arrive with damage or a defect. If that happens, we’re so sorry—and we’ll work quickly to make it right.
Please contact us within your trial period to start a return or request a replacement:
365 Night Sleep Trial – Mattresses
30-Night Sleep Trial – Mattress Toppers, Foundations, frames, and other sleep accessories
Here’s how to submit your request:
Fill out our form and select Returns, Exchanges & Replacements under How can we help?
Select I’d like to Return/Exchange Something
Under Why are you returning?, choose A Manufacturing Flaw
Include your order number (found in your confirmation email)
Attach a clear photo of the damage in the Description section