We put a lot of care into making and packaging your order, but on rare occasions, a product may arrive with damage or a defect. If that happens, we’re so sorry—and we’ll work quickly to make it right.
Please contact us within your trial period to start a return or request a replacement:
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120-Night Sleep Trial – Mattresses and mattress toppers
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30-Night Sleep Trial – Foundations, frames, and other sleep accessories
Here’s how to submit your request:
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Fill out our form and select Returns, Exchanges & Replacements under How can we help?
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Select I’d like to Return/Exchange Something
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Under Why are you returning?, choose A Manufacturing Flaw
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Include your order number (found in your confirmation email)
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Attach a clear photo of the damage in the Description section