Checkout, Payments & Promotions

Pricing

• Do I need to pay sales tax?
• Birch is cheaper than many organic mattresses. How does that work?
• Are Canadian orders processed in CAD or USD?
• Will Canadian orders be refunded in CAD?

Payment Methods

• What payment methods do you accept?
• Can I use two different payment methods?
• Can I defer payment until my order ships?
• When will I be charged for my order?

Promotions & Discounts

• Does Birch offer a wholesale program?
• Does Birch offer a trade program?
• Can I use more than one discount code?
• I forgot to use my promo code.
• Does Birch have a referral program?
• Does Birch offer any military discount, teacher, student, or first responder discount?

Financing

• Do you offer financing options?
• How do I finance my order?
• Is credit required to apply for Katapult?
• Why is Katapult charging me $45?
• Why am I not seeing an option to check out using Katapult?

Tax Exemptions

• Does Birch offer tax exemption for my order?
• Does Birch provide a tax exemption for my order if I provide a prescription from my doctor for a new mattress?
• How do I apply tax exemption to my order?
• What if I place my order before adding tax exemption?
• What if I am denied tax exemption on my order?