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Returns & Exchanges

Returns

  • I purchased my Birch mattress at a retail location. Does it include a 100 night sleep trial?
  • Do Birch return policies apply to orders purchased through a retail location?
  • Why does Birch charge a fee for returns?
  • What is the Birch return policy?
  • How do I begin the return process?
  • Will my mattress be picked up from inside my home?
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Exchanges

  • Can I exchange my mattress for a different size?
  • I received a damaged product.

Topper Program

  • What is the Birch Mattress Topper program?
  • Who is eligible for a complimentary mattress topper?
  • How much of a difference will the complimentary Mattress Topper make?
  • Will I be charged for the complimentary mattress topper if I return my Birch?
  • If I return my mattress, do I also return the complimentary topper?
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