Returns
- Why does Birch charge a fee for returns?
- What is the Birch return policy?
- How do I begin the return process?
- Will my mattress be picked up from inside my home?
- What if the pickup team can't get the mattress out of my room?
- If I return my mattress, do I have to ship it back to you?
Exchanges
Topper Program
- What is the Birch Mattress Topper program?
- Who is eligible for a complimentary mattress topper?
- How much of a difference will the complimentary Mattress Topper make?
- Will I be charged for the complimentary mattress topper if I return my Birch?
- If I return my mattress, do I also return the complimentary topper?